Hello!
We are sorry to hear that you are having this issue. Ads should not show up in the middle of a challenge. Please submit a ticket to our support team. Please include as much information as possible.
What type of ad was it? what was displayed?
Where are you playing from and what device, iOS or Android?
What platform are you playing on?
This information will help us solve this issue. Once again we apologize for this inconvenience.
Thank you for playing!!
Comments
51 comments
Hi, i recently have been dealing with ads. Everytime I finish a challenge, I cannot jump to the next one because my display turns black and them my phone says that the app is not working. Do you have any idea of what could be wrong?
I am playing with a Lg magna. The device is android. I hope you can help me
The game I love, but I'm thinking of eliminating it because for a long time after a challenge instead of getting the publicity my screen is totally black and I have to get out of the game, this always happens after a challenge. I hope they can solve this problem. Thank you
I play Song Pop using my iPad on using the lastest iOS and occasionally the ads play at the same time as the playlist I’ve selected which is very annoying, any chance a quick fix please
I am playing on iOS 12.1 I have been dealing with stupid pop ups to add a stupid app during a game. I’ve asked 2 players if they experienced the same issue and they said no. Please fix this issue. Thanks.
i just notice it today but the game won't load.
and i wanna report that but it's not there, what can i do?
I am having the same problem as john above me , the ad music playing at the same time as the song pop tune , there is no video just music which makes it pretty impossible to play the game iOS 11 iPhone 6 and latest version of song pop 2.08.01.008 please fix
Recently I've been having some male voice screaming over all of the songs. Some kind if hack? How can I get rid if it?
The add I'm seeing is the Tin Foil Hat song. How dare you! I don't give a darn about your political opinion, SongPop! Keep it to yourself!
I've been seeing ads that are concerning me for "YOU CAM Makeup". Although at first I found them annoying, as I see them more and more, I notice that they ALL feature fairly young girls, making the ads seem like they're directed at pedophiles. I really think you should drop these ads until they start featuring more mature looking young women.
I’m on iPad same problem noisy ad playing over challenge cannot hear music from challenge
Thank you for addressing this issue promptly. The ad that appeared was a video ad for a mobile game. I was playing on an Android device running the latest version of the app. This happened on the Android platform. I'll submit a ticket with these details. Thanks for your help and I appreciate your understanding! For more visit : https://futbollibreenvivo.org/
Songpop classic doesn’t work since nearly
1 week. I‘m using iPhone 13 and IOS 17.2
Let's put it this way, if this problem isn't fixed VERY quickly, you will have one less loyal player VERY soon.
Try going to settings and try it out or you can get another apk mod version for free at: https://modsuper.com/tr/brawl-stars/
To report an ad that is interrupting your SongPop game, you can follow these general steps:
Look for an option within the game: Start by checking if the game itself provides an option to report or provide feedback on intrusive ads. Look for settings, options, or a support/contact section within the SongPop game. Some games have a specific feature to report disruptive ads.
Hưng Nguyễn a ticket means a support ticket. You must use "submit a request" at top of page to create a support ticket or click the link below - https://songpop2.zendesk.com/hc/en-us/requests/new
I have the same problem as Johnnyboygbabove me, Ian using Samsung Galaxy S7 Edge
I tryed getting the one mouth pass for free and it glitched and I "have" vip status but it's not working on the game.
Hi Melissa it sounds like your phone has some sort of virus which affects not only SongPop but the rest of the phone.
The scream..scates me everytime..hope it is temporary...
Help...SongPop will not load. What is wrong with it?
Same issue as the last few people. Sometimes it goes away when I close the app, sometimes it's still there even after 're-starting' the app.
BONJOUR! JE NE PEUX PAS ECOUTER LE VIDEO POUR OBTENITR LE TICKET.ET CA DEPUIS HIER.LE TICKET EST TOUJOURS LA ET DES QUE JE CLIQUE DESSUS POUR ECOUTER LE VIDEO CA NE FONCTIONNE PAS!
I have the same problem as johnnyboygb above me, when ur playing the ad time is playing as the same time as pop tune, on screen wot song to pick to win but impossible to play, I use Samsung Galaxy S7 Edge also on my I-Phone 5s the version for both phones is 2.08.01.008 xx thank u xx
Every time I am playing the game where there is alot of people and I starting getting to the top to win a reward it will keep saying computer Quiz error.It does it Everytime close to getting better rewards.I have an Android phone.
I'm trying to play party and keep saying come back later server error. I was in first place but now I'm losing time and patiences.
Hi, my account name is beth.crandell- I can continue to play on my phone if I login via Facebook. I play on my iPad and an ad for a financial service has frozen the screen. It's black, has a 5 (seconds?) in the top right corner and'ads by Google' top left, a white pause/play in the centre, a speaker symbol bottom left and bottom right is 'LEARN MORE' which I went to try and find a way out, there wasn't one. I took screenshots of both pages, meanwhile I can still play on my phone via Facebook, I can't see or hear as well as I'm used to on the iPad. I thought playing on the phone may unfreeze the iPad game but it hasn't budged. Can I attach screenshots here? And however it happens can you please fix it? The ads on SongPop are becoming too intrusive to want you to play. I have also noticed your 'playlists on sale' have a lot less songs on them, now you can master a play list in a day. I thought make enough by all the in app purchases and advertising space you sell. I think the least you can do is exposure it's running right. I'll try and attach those screenshots but please fix it, it happens too regularly. Thanks, Beth
If finished right now a list (winter 2018-19) I didn't get reward (stop at 13 position)
Ad audio playing DURING game play is still happening. PLEASE fix this ASAP. Thanks.
If you're facing interruptions from ads in your SongPop game, take swift action to report the issue. While the disruptive ad is displayed, check for an option labeled "Report" or "Ad Choices" and tap on it. Follow the on-screen instructions to provide feedback on the disruptive ad. In case there's no direct reporting option, access SongPop's support or customer service through the app's settings or on their official website. By reporting, you contribute to enhancing the ad experience for all users. Enjoy a seamless gaming experience! 🎮 #SongPop #AdReporting #GamingIssues #CustomerSupport
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