Hello!
We are sorry to hear that you are having this issue. Ads should not show up in the middle of a challenge. Please submit a ticket to our support team. Please include as much information as possible.
What type of ad was it? what was displayed?
Where are you playing from and what device, iOS or Android?
What platform are you playing on?
This information will help us solve this issue. Once again we apologize for this inconvenience.
Thank you for playing!!
Comments
54 comments
Hi, i recently have been dealing with ads. Everytime I finish a challenge, I cannot jump to the next one because my display turns black and them my phone says that the app is not working. Do you have any idea of what could be wrong?
I am playing with a Lg magna. The device is android. I hope you can help me
The game I love, but I'm thinking of eliminating it because for a long time after a challenge instead of getting the publicity my screen is totally black and I have to get out of the game, this always happens after a challenge. I hope they can solve this problem. Thank you
Hi can you stop the music from playing I can't seem to remember what pop up first but my phone is a Samsung 6 can you please help and what ticket are you wanting and where do I find this ticket.
Re: Ticket - top of this page says "submit a request"
Hello dev team!
My device is Android 6.0 platform Sony Xperia.
Everytime I finish a challenge and press next, my phone display turn to black and rotate to landscape. I must turn off Song Pop app and re-open it. Is it an app error? 1 day I have nearly 100 challenges so open game 100 times is disater. Please repair it asap because I love this app very much.
P/s: I don't know what is ticket so can not choose as your mail reply.
Hưng Nguyễn a ticket means a support ticket. You must use "submit a request" at top of page to create a support ticket or click the link below - https://songpop2.zendesk.com/hc/en-us/requests/new
There is an ad that it gets my screen go black and I can't continue with the game. I have to close the app and open it again to continue. This is very annoying, I've been thinking to uninstall all the game cause of that. It happens not once but several times in just one game.
Every time I am playing the game where there is alot of people and I starting getting to the top to win a reward it will keep saying computer Quiz error.It does it Everytime close to getting better rewards.I have an Android phone.
I'm trying to play party and keep saying come back later server error. I was in first place but now I'm losing time and patiences.
You can submit a request to support but the canned email I get says support is migrating and to submit a request. The only 2 options I get when I try to submit a request is support request or disable account. Your team is having me go around circles. Please fix this and hire some good support people!
eberstene@att.net I am having a problem playing one of my opponents the song pop 2 game, the message that has come up is " Game error" Something went wrong. Please try later. We both have tried and still are unable to play each other and it has been 3 days since this happened and we have been playing each other for 4 years and need help to fix the problem..
Get rid of that horrible, iterating monopoly ad, it doesn't ever load right and it interrupts playing time, because you have to reload the app every freaking time, this has been going on forever. I've emailed you and no one has responded or fix this problem
Recently I've been having some male voice screaming over all of the songs. Some kind if hack? How can I get rid if it?
Please get rid of the screaming voice! I know it's April Fools Day but this is not funny. I am losing coins because I can't hear the song.
Hi everytime today I am playing. There is a horrible screaming noise in the background every few seconds. Fix it please it's getting to where I don't want to play. It giving me such a headache.
The scream..scates me everytime..hope it is temporary...
I AM IN A MIDDLE OF A GAME AND THERE THIS SCREAMING SOUND ITS ANNOYING I AM TRYING TO LAY MY GAME CAN CONSENTRATE WITH. ALL THAT SCREAMING GET RID OF IT PLEASE I HAVE A V 10 LG PHONE
I am getting pop up spam messages telling me my iPhone 6s has a virus or telling me that I have won something. These ads sometimes pop up during a game causing me to sometimes lose the match. I have the latest updates and this is the only game I'm having the issue with on my phone. I've uninstalled and reinstalled hoping that would help but it hasn't. I have a couple of screenshots if you want them.
Hi Melissa it sounds like your phone has some sort of virus which affects not only SongPop but the rest of the phone.
Help...SongPop will not load. What is wrong with it?
I play Song Pop using my iPad on using the lastest iOS and occasionally the ads play at the same time as the playlist I’ve selected which is very annoying, any chance a quick fix please
I am having the same problem as john above me , the ad music playing at the same time as the song pop tune , there is no video just music which makes it pretty impossible to play the game iOS 11 iPhone 6 and latest version of song pop 2.08.01.008 please fix
I have the same problem as Johnnyboygbabove me, Ian using Samsung Galaxy S7 Edge
I have the same problem as johnnyboygb above me, when ur playing the ad time is playing as the same time as pop tune, on screen wot song to pick to win but impossible to play, I use Samsung Galaxy S7 Edge also on my I-Phone 5s the version for both phones is 2.08.01.008 xx thank u xx
Same issue as the last few people. Sometimes it goes away when I close the app, sometimes it's still there even after 're-starting' the app.
I am using IPAD with IOS 9. Adverts keep playing during a game. No video, just the audio over the top of my game audio.
I’m on iPad same problem noisy ad playing over challenge cannot hear music from challenge
Where do I submit a ticket through this site?
I can no longer join a game from my iphones (iOS 11.2) hosted on my Apple TV. Currently, the game is unusable.
Hi,from this morning when I start to play I can't hear the songs!My movil is Samsung s6 edge and an android.
I've been seeing ads that are concerning me for "YOU CAM Makeup". Although at first I found them annoying, as I see them more and more, I notice that they ALL feature fairly young girls, making the ads seem like they're directed at pedophiles. I really think you should drop these ads until they start featuring more mature looking young women.
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