Hello!
We are sorry to hear that you are having this issue. Ads should not show up in the middle of a challenge. Please submit a ticket to our support team. Please include as much information as possible.
What type of ad was it? what was displayed?
Where are you playing from and what device, iOS or Android?
What platform are you playing on?
This information will help us solve this issue. Once again we apologize for this inconvenience.
Thank you for playing!!
Comments
51 comments
The add I'm seeing is the Tin Foil Hat song. How dare you! I don't give a darn about your political opinion, SongPop! Keep it to yourself!
i just notice it today but the game won't load.
and i wanna report that but it's not there, what can i do?
I am playing on iOS 12.1 I have been dealing with stupid pop ups to add a stupid app during a game. I’ve asked 2 players if they experienced the same issue and they said no. Please fix this issue. Thanks.
It happens to me all the time on Android. But the ad never shows. So how do I tell you what ad? It goes to a screen and then I click on the x to close it. Goes to the next game, but no sound.
I don't know how to take a screen shot on my phone. call me illiterate but these ppl should fix the game!
BONJOUR! JE NE PEUX PAS ECOUTER LE VIDEO POUR OBTENITR LE TICKET.ET CA DEPUIS HIER.LE TICKET EST TOUJOURS LA ET DES QUE JE CLIQUE DESSUS POUR ECOUTER LE VIDEO CA NE FONCTIONNE PAS!
My songs load slower now b/c of the ads. The song will start but I can't click on the right answer b/c it is loading so slow. I am on a desktop computer!!! Help. I want to go back to the regular song pop. I do not like this new one. Where is the option??????
It’s outrageous. I’m playing songpop every day, I have collected four musical notes, and yesterday when I didn’t have time I entered game to get bonus and go out, but I didn’t get it, and when I tapped on daily bonus songpop showed me that I already had it. So with pure soul I went to my affairs. Today welcome 1$ for a missed day. I’m not greedy, and 1$ it’s not much, but the thing it’s not fair! It’s really not fair. I’m really sad that I don’t want to play now, and to buy vip again. I hope that this problem could be solved
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I tryed getting the one mouth pass for free and it glitched and I "have" vip status but it's not working on the game.
Hi, my account name is beth.crandell- I can continue to play on my phone if I login via Facebook. I play on my iPad and an ad for a financial service has frozen the screen. It's black, has a 5 (seconds?) in the top right corner and'ads by Google' top left, a white pause/play in the centre, a speaker symbol bottom left and bottom right is 'LEARN MORE' which I went to try and find a way out, there wasn't one. I took screenshots of both pages, meanwhile I can still play on my phone via Facebook, I can't see or hear as well as I'm used to on the iPad. I thought playing on the phone may unfreeze the iPad game but it hasn't budged. Can I attach screenshots here? And however it happens can you please fix it? The ads on SongPop are becoming too intrusive to want you to play. I have also noticed your 'playlists on sale' have a lot less songs on them, now you can master a play list in a day. I thought make enough by all the in app purchases and advertising space you sell. I think the least you can do is exposure it's running right. I'll try and attach those screenshots but please fix it, it happens too regularly. Thanks, Beth![](/hc/user_images/Q8OGAIQ1vVVIJyDjYlTOhg.png)
![](/hc/user_images/LsAuKWY_BuS--ql_ZstDSw.png)
Ad audio playing DURING game play is still happening. PLEASE fix this ASAP. Thanks.
Let's put it this way, if this problem isn't fixed VERY quickly, you will have one less loyal player VERY soon.
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If finished right now a list (winter 2018-19) I didn't get reward (stop at 13 position)
If an ad is interrupting your SongPop game, you can report it by following these steps, I also do the same:
1- Click on the ad: When the ad appears, click on it to open it in a new tab or window.
2- Look for a report option: Once the ad is open, look for an option to report it. This may be a button that says "Report" or "Ad feedback," or it may be an icon that looks like a flag or an X.
3- Select a reason for the report: Depending on the platform and the ad, you may be asked to select a reason for the report from a list of options. Some common reasons include "Misleading or deceptive," "Offensive or inappropriate," and "Repetitive or irrelevant."
4- Submit the report: After selecting a reason for the report, submit it by clicking the appropriate button or icon. Depending on the platform, you may be asked to provide additional information or feedback.
To report an ad that is interrupting your SongPop game, you can follow these general steps:
Look for an option within the game: Start by checking if the game itself provides an option to report or provide feedback on intrusive ads. Look for settings, options, or a support/contact section within the SongPop game. Some games have a specific feature to report disruptive ads.
Thank you for addressing this issue promptly. The ad that appeared was a video ad for a mobile game. I was playing on an Android device running the latest version of the app. This happened on the Android platform. I'll submit a ticket with these details. Thanks for your help and I appreciate your understanding! For more visit : https://futbollibreenvivo.org/
Songpop classic doesn’t work since nearly
1 week. I‘m using iPhone 13 and IOS 17.2
If you're facing interruptions from ads in your SongPop game, take swift action to report the issue. While the disruptive ad is displayed, check for an option labeled "Report" or "Ad Choices" and tap on it. Follow the on-screen instructions to provide feedback on the disruptive ad. In case there's no direct reporting option, access SongPop's support or customer service through the app's settings or on their official website. By reporting, you contribute to enhancing the ad experience for all users. Enjoy a seamless gaming experience! 🎮 #SongPop #AdReporting #GamingIssues #CustomerSupport
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