Hello!
We are sorry to hear that you are having this issue. Ads should not show up in the middle of a challenge. Please submit a ticket to our support team. Please include as much information as possible.
What type of ad was it? what was displayed?
Where are you playing from and what device, iOS or Android?
What platform are you playing on?
This information will help us solve this issue. Once again we apologize for this inconvenience.
Thank you for playing!!
Comments
51 comments
If an ad is interrupting your SongPop game, you can report it by following these steps, I also do the same:
1- Click on the ad: When the ad appears, click on it to open it in a new tab or window.
2- Look for a report option: Once the ad is open, look for an option to report it. This may be a button that says "Report" or "Ad feedback," or it may be an icon that looks like a flag or an X.
3- Select a reason for the report: Depending on the platform and the ad, you may be asked to select a reason for the report from a list of options. Some common reasons include "Misleading or deceptive," "Offensive or inappropriate," and "Repetitive or irrelevant."
4- Submit the report: After selecting a reason for the report, submit it by clicking the appropriate button or icon. Depending on the platform, you may be asked to provide additional information or feedback.
It’s outrageous. I’m playing songpop every day, I have collected four musical notes, and yesterday when I didn’t have time I entered game to get bonus and go out, but I didn’t get it, and when I tapped on daily bonus songpop showed me that I already had it. So with pure soul I went to my affairs. Today welcome 1$ for a missed day. I’m not greedy, and 1$ it’s not much, but the thing it’s not fair! It’s really not fair. I’m really sad that I don’t want to play now, and to buy vip again. I hope that this problem could be solved
Please get rid of the screaming voice! I know it's April Fools Day but this is not funny. I am losing coins because I can't hear the song.
Hi everytime today I am playing. There is a horrible screaming noise in the background every few seconds. Fix it please it's getting to where I don't want to play. It giving me such a headache.
It happens to me all the time on Android. But the ad never shows. So how do I tell you what ad? It goes to a screen and then I click on the x to close it. Goes to the next game, but no sound.
I don't know how to take a screen shot on my phone. call me illiterate but these ppl should fix the game!
There is an ad that it gets my screen go black and I can't continue with the game. I have to close the app and open it again to continue. This is very annoying, I've been thinking to uninstall all the game cause of that. It happens not once but several times in just one game.
eberstene@att.net I am having a problem playing one of my opponents the song pop 2 game, the message that has come up is " Game error" Something went wrong. Please try later. We both have tried and still are unable to play each other and it has been 3 days since this happened and we have been playing each other for 4 years and need help to fix the problem..
Hi,from this morning when I start to play I can't hear the songs!My movil is Samsung s6 edge and an android.
My songs load slower now b/c of the ads. The song will start but I can't click on the right answer b/c it is loading so slow. I am on a desktop computer!!! Help. I want to go back to the regular song pop. I do not like this new one. Where is the option??????
I am using IPAD with IOS 9. Adverts keep playing during a game. No video, just the audio over the top of my game audio.
Hello dev team!
My device is Android 6.0 platform Sony Xperia.
Everytime I finish a challenge and press next, my phone display turn to black and rotate to landscape. I must turn off Song Pop app and re-open it. Is it an app error? 1 day I have nearly 100 challenges so open game 100 times is disater. Please repair it asap because I love this app very much.
P/s: I don't know what is ticket so can not choose as your mail reply.
You can submit a request to support but the canned email I get says support is migrating and to submit a request. The only 2 options I get when I try to submit a request is support request or disable account. Your team is having me go around circles. Please fix this and hire some good support people!
Where do I submit a ticket through this site?
I can no longer join a game from my iphones (iOS 11.2) hosted on my Apple TV. Currently, the game is unusable.
I am getting pop up spam messages telling me my iPhone 6s has a virus or telling me that I have won something. These ads sometimes pop up during a game causing me to sometimes lose the match. I have the latest updates and this is the only game I'm having the issue with on my phone. I've uninstalled and reinstalled hoping that would help but it hasn't. I have a couple of screenshots if you want them.
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Re: Ticket - top of this page says "submit a request"
Get rid of that horrible, iterating monopoly ad, it doesn't ever load right and it interrupts playing time, because you have to reload the app every freaking time, this has been going on forever. I've emailed you and no one has responded or fix this problem
I AM IN A MIDDLE OF A GAME AND THERE THIS SCREAMING SOUND ITS ANNOYING I AM TRYING TO LAY MY GAME CAN CONSENTRATE WITH. ALL THAT SCREAMING GET RID OF IT PLEASE I HAVE A V 10 LG PHONE
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Hi can you stop the music from playing I can't seem to remember what pop up first but my phone is a Samsung 6 can you please help and what ticket are you wanting and where do I find this ticket.
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