Photo won't load correctly
I am still having issues loading a photo. I have tried it every way imaginable under the sun! Via FB, Via Google. I don't know what else to do.
Photos are not loading properly. About 1/4 of photo shows in circle and the rest is black. Someone please communicate with me on this issue. All I get is typical feedback...has your issue been dealt with and are you satisfied?" It HAS NOT been dealt with and NO I am not satisfied. Playing this game is supposed to be entertaining and relaxing and all it does is cause stress because you folks can't get back with me on this issue.
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Hey Angie, i hear you...i've cracked it too because of exactly the same issue! I've had 2 responses so far from Songpop. The 1st guy was helpful as he explained it was an issue with a small % of players and they were trying to fix it but were having trouble 'reproducing' the issue in order to fix it. He also offered to change my pic for me so i said yeah, I'l go back to having the generic Songpop pic until its fixed and he did that for me. Fast forward 2 MONTHS and I asked about it again. Like you, I got a crappy general response and even though I said I was cancelling my VIP staus she never even addressed that. So when i got the 'were you happy with outcome' message I let rip!! I used to change my pic weekly so I am really,really p'd off! I tried again the other day but accidentally pressed 'save' so now I'm stuck with a stupid little pic in the top left hand corner of the circle. I now have a msge in my Bio saying its been months now,pls fix!! Every player affected should do same I reckon!
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Widespread now? Huh! It's been at least 3 months that mine hasn't worked properly. I know it shouldnt be a big deal but it is to me! Uninstalling/reinstalling doesnt even help. Been tempted to delete my profile and start again but have too many long term opp's I dont want to lose to do that. A free month of VIP status wouldn't hurt as compensation-if nothing else.
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Sadly,yeah,you are. Unless you contact them and ask them to change your pic for you.I've also now added " :( " after my player name and will keep it there until pic issue fixed👎. For an established, popular app the time it's taking to fix it is pretty lame and very disappointing.Good luck with yours🙃
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