Photo won't load correctly

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    Megan Ammons

    I am having the same issue. My photo is also turning very grainy when its enlarged in the game.

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    Angie D. Brayfield

    I finally re-booted, which caused me to lose all my opponents, however, my photo is correct. I dare not change it. I'm sure it wouldn't load properly again & I'd be back at square 1.

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    Purple2di4

    Hey Angie, i hear you...i've cracked it too because of exactly the same issue! I've had 2 responses so far from Songpop. The 1st guy was helpful as he explained it was an issue with a small % of players and they were trying to fix it but were having trouble 'reproducing' the issue in order to fix it. He also offered to change my pic for me so i said yeah, I'l go back to having the generic Songpop pic until its fixed and he did that for me. Fast forward 2 MONTHS and I asked about it again. Like you, I got a crappy general response and even though I said I was cancelling my VIP staus she never even addressed that. So when i got the 'were you happy with outcome' message I let rip!! I used to change my pic weekly so I am really,really p'd off! I tried again the other day but accidentally pressed 'save' so now I'm stuck with a stupid little pic in the top left hand corner of the circle. I now have a msge in my Bio saying its been months now,pls fix!! Every player affected should do same I reckon!

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    Megan Ammons

    I finally messaged them and got a generic answer back that said it was a widespread issue that they were currently trying to fix. That was it. :|

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    Purple2di4

    Widespread now? Huh! It's been at least 3 months that mine hasn't worked properly. I know it shouldnt be a big deal but it is to me! Uninstalling/reinstalling doesnt even help. Been tempted to delete my profile and start again but have too many long term opp's I dont want to lose to do that. A free month of VIP status wouldn't hurt as compensation-if nothing else.

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    Purple2di4

    Thanks for your feedback,Megan😉

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    Megan Ammons

    No problem! ;) I received that message Monday so, I guess it's an issue for more people now. 

    I have opponents that I don't want to lose either.  I suppose I'm stuck with my weird, pixelated picture until they decide to fix it, lol.   

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    Purple2di4

    Sadly,yeah,you are. Unless you contact them and ask them to change your pic for you.I've also now added " :( " after my player name and will keep it there until pic issue fixed👎. For an established, popular app the time it's taking to fix it is pretty lame and very disappointing.Good luck with yours🙃

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    Purple2di4

    Hopefully,like me, everyone's pic is ok now after the last update👍

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    Megan Ammons

    Yes, mine is fixed now as well! 😊 Thanks for commenting....otherwise, I wouldn't have tried to fix it. Lol, I gave up after so long.

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    Purple2di4

    Perfect! You're very welcome 🗣️👍

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