Changing the location data on my profile

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13 comments

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    sandra larue

    I am in Delaware my location is showing as Illinois. What is wrong and how can it be fixed? 

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    Kermit11

    If you're using the mobile app, go to Settings->Edit Your Profile. From there you can enter a manual location that will override the automatic one which might be inaccurate.

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    Trisha Khan

    Hi There I am from Dublin Ireland but live in Kildare Ireland however my location shows me to live in athlone Ireland which I have never lived before, when I tried to change from laptop it does not allow me to change it but when I tried to change it from my mobile it allowed me but would not save location. can Admin help me out with this please 

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    David Randall (Edited )

    I have the same problem as Trisha.  Can someone post a solution? Does anyone actually respond to these issues?

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    Suleiman Damji

    Hi My Name is Suleiman i need help Changing my Location it says i'am from Surrey CA when i'am From Vancouver CA can u please help me 

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    Eva

    For over a year my profile showed New York, NY. Yesterday it changed to Larchmont (or something like that) NY. I have no idea where that is. How can I change it back?

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    Michelle Sauer

    I want to change my location, but I don't have a location box on my profile, so how do I go about changing my location. 

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    Juliegus

    My location has always been Sydney AU. For the past couple of days it has been saying I am in Perth. There is NO edit location box in my profile. It is obvious that nobody bothers to respond to this issue.

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    Gary (Edited )

    Ok this problem is caused because of the way your internet connection is routed thru the network servers which tell Songpop approximately where you are.  It is not usually the fault of Songpop as they are given an incorrect location code to work with.  This can happen due to normal changes by your ISP (Internet Service Provider) OR because you have installed security that disguises your internet connection ie a VPN (Virtual Private Network).  If you have VPN security it will wrongly report your location to SongPop unless you override it with a manual setting.  This may be possible in the VPN but probably defeats the purpose of it.  In mobile SongPop you can edit your location in your profile by simply typing over it what you want it to say.  You can also disable display of your location in privacy settings in both mobile and pc Songpop.  Be aware that using a VPN can throw you into the wrong regions parties. Regions I know of are Americas, Europe and Asia Pacific.  If you are playing parties in the wrong one you can be banned by Songpop.

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    Juliegus

    I cannot edit my profile on the PC, which is where I play SongPop. There should be an edit profile function on the PC profile which enables me to change the location.  I did disable the display of the location, but I don't see why I should have to do that. As for parties, I don't play them, as I never got any rewards, athough presumably my 'region' would still be Asia/Pacific as it thinks I am in Perth.

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    Gary

    If you try mobile first log into Songpop thru Facebook that day and collect your daily bonus there. If you don't you will permanently lose your bonus streak

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    Juliegus

    As I said, I don't play SongPop on my phone. I get my bonuses on the PC. But I never got any rewards when I tried to play parties. But it doesn't matter. Obviously I can't update my location on the PC.

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