Didn't receive your tickets? Let's get that fixed for you!
The first step to receiving your tickets is to submit a request to our support team. Please include all 3 pieces of information asked for below, if you do not provide all 3 - we cannot process the request for you.
1. Your SongPop Username or Email Address you use for SongPop.
( if you need help finding your username please follow this link for step by step instruction on how to find your username https://songpop2.zendesk.com/hc/en-us/articles/225265168-How-to-find-your-Username- )
2. Your receipt or order ID number from your proof of purchase you should have received after your purchase. If you do not have a receipt in your email, please check your spam folder. If not in your spam folder we can also accept the proof of transaction on your bank or credit card statement. We do not need the whole thing, we just need the numbers associated with the SongPop order.We cannot process any sort of refund request without proof of purchase.
3. Which size package of tickets you purchased.
4 $0.99 USD
20 + 1 Free (21) $4.99 USD
40 + 3 Free (43) $9.99 USD
80 + 14 Free (100) $19.99 USD
200 + 43 Free (500) $49.99 USD
400 + 116 Free (1000) $99.99 USD
Once we receive your request with all 3 pieces of information, we can resolve this issue for you.
Comments
55 comments
Heatherj1@btinternet.com
Order id: D01-0047040-3522229
Huge tickets pack - £15.93
Tickets were not added to account
Thanks
Hi team. I pressed some button which I didn't pay attention to and 200 coins were gone. I didn't get any power ups. Where did my coins go to?
I did not receive my tickets for reaching level 15 in Party. I think it said 7. Username is kitsalee.
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i didnt get my tickets twice,
my accountname is: pop_13489644072.
2 x 40 tickets with 20 powerups.
it was paid to google, code's: 1715789133152747 0 and 1815789141561847 0 .
GPA.3318-2175-3011-84146 the gpa code !
I bought the addict pack for 2.99 plus tax order # MLJ7D8SKB7 email address lm.felix021916@gmail.com
order number-3372-2371-3006-11115
order date- march 13-2020-3pm
username- Scanon7
party pro pack ( songpop 2 - guess the song) $2.99
have not recieved the tickets or coins
email- sharlacanon7@gmail.com
Tem muita coisa errada no jogo. Não pago pra jogar..mas muitas vezes ganho do adversário, mas quem ganha é o adversário. Se é pra ganhar acertando mais músicas com menos tempo pq o adversário que ganha se ele acerta menos músicas? Passei de nível na festa e ganhei 12 ingressos e não recebi ( nível 34 para o 35) quero saber o pq tô zerada se não recebi os ingressos?
Tem muita coisa errada no jogo. Não pago pra jogar..mas muitas vezes ganho do adversário, mas quem ganha é o adversário. Se é pra ganhar acertando mais músicas com menos tempo pq o adversário que ganha se ele acerta menos músicas? Passei de nível na festa e ganhei 12 ingressos e não recebi ( nível 34 para o 35) quero saber o pq tô zerada se não recebi os ingressos?
Tem muita coisa errada no jogo. Não pago pra jogar..mas muitas vezes ganho do adversário, mas quem ganha é o adversário. Se é pra ganhar acertando mais músicas com menos tempo pq o adversário que ganha se ele acerta menos músicas? Passei de nível na festa e ganhei 12 ingressos e não recebi ( nível 34 para o 35) quero saber o pq tô zerada se não recebi os ingressos?
Escrevo uma coisa sai outra...afg
email ckoongr@gmail.com
I didnt recieve 4 tickets for $0.99 USD
order no GPA.3314-8729-8681-53092
1 May 2020 9:55:11 p.m. EEST
I did not receive tickets for reaching 45 lvl. User name: vag-97@mail.ru
Hope to get my tickets!
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Missing tickets
GPA.3355-2164-0494-23984
marynorris@hotmail.com
4 tickets for $.99
Can someone please tell me where to click to turn in my information, because I just bought tickets and didn't receive them either. When I log in to Facebook and it takes me to the Zendesk page it's just blank. Geez!!
By the way, SongPop....
my username is Jen Hendrix Cobb
DDA NNT MSBILL.INFO 3810MSBILL. 2975888888
20 Tickets + 1 Free (Total Cost $5.48)
Hi. I have not received my tickets for two weeks on game ending. Also the amount of games I won or lost. This has never happened in 9 years. Please can you sort this problem.
My email is exclusive0ne25@gmail.com I bought the 9.99 package for 40 tickets plus 3 but I didn't receive it.. Order number: GPA.3306-1855-9416-70864
Order date: May 7, 2021 9:10:28 PM EDT
Order number: GPA.3381-7324-4096-03199
Order date: Jun 1, 2021 12:25:05 AM GMT+1
khiarakayden123@hotmail.com
$8.99 40+3 tickets.
Never received.
Já fazem três níveis que eu subo e não recebo os ingressos referentes. Quero meus ingressos!!!!!
I have not received my tickets for leveling up. Three levels in a row and no tickets
I am owed 19 tickets after reaching the next level. you can check if still available for me, you can contact us here in the best iptv supplier
Didn't receive your tickets? Let's get that fixed for you!
Submit a request to our support team with your SongPop username, receipt or order ID, and the package size you purchased. For detailed instructions, explore now . Once we have all the information, we'll resolve this issue for you.
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