Didn't receive your tickets? Let's get that fixed for you!
The first step to receiving your tickets is to submit a request to our support team. Please include all 3 pieces of information asked for below, if you do not provide all 3 - we cannot process the request for you.
1. Your SongPop Username or Email Address you use for SongPop.
( if you need help finding your username please follow this link for step by step instruction on how to find your username https://songpop2.zendesk.com/hc/en-us/articles/225265168-How-to-find-your-Username- )
2. Your receipt or order ID number from your proof of purchase you should have received after your purchase. If you do not have a receipt in your email, please check your spam folder. If not in your spam folder we can also accept the proof of transaction on your bank or credit card statement. We do not need the whole thing, we just need the numbers associated with the SongPop order.We cannot process any sort of refund request without proof of purchase.
3. Which size package of tickets you purchased.
4 $0.99 USD
20 + 1 Free (21) $4.99 USD
40 + 3 Free (43) $9.99 USD
80 + 14 Free (100) $19.99 USD
200 + 43 Free (500) $49.99 USD
400 + 116 Free (1000) $99.99 USD
Once we receive your request with all 3 pieces of information, we can resolve this issue for you.
Comments
55 comments
I did not receive my free tickets (26) for level 105.
Regards
Edwin
I did not receive my songpop2 addict pack which I paid £2 99 my invoice number is MLBIYTL25Q ,username Jean Campbell ,e-mail boerkyjean@icloud.com
thank you
Jean
Didn't receive my 7 tickets for reaching level 15 and 2 different times I watched an ad for tickets and didn't get them.
I paid $19.99 for tickets which I never received nor did I get a credit. I put in this complaint over a week ago and have yet to hear back anything. What a rip off
It has been over two weeks with NO RESULTS
I didn't buy tickets but I signed into Facebook and didn't get my 10 tickets!!!!!!
Also I will be done with this game!!!
What do I have to do to get my tickets or credit to my account for paying $19.99 x 3. I have followed all the directions to no avail.
you still have NOT answered my question
My little sister brought vip on my account but I didn't want her to can I get. A refund I cancelled the subscription as soon as I found out but the transaction still went through the email address used was panicatthetaylor@gmail.com and the order number is GPA.3359-5802-4909-47752
ik ben vip en kan geen nieuwe spelen bij maken
Hi, I didn't received my pack of 20 tickets, neither a confirmation ID in my mail.
My user name is Salvador Leiva and mi mail is Javier.munoz.leiva@gmail.com
According my credit card, the series number is 000000001192, making a transaction to ASTROPAY
Hi, I didn´t receive my tickets,I bought for 9,99€, Transaktionsnr: 23934-202664-5ABBD072-6810, per facebook by Adyen on 28. of March!!! Please help
I bought tickets and haven't received them. I bought the $49.00 package. Order ,,#D01-1654809-2947453. My username is Mindy Sigler my email is mindsig75@yahoo.com
Why haven't you fixed this issue yet? It's been 2 days now, it should have been fixed by now!!!
Is there a phone number I can call to reach you guys. I'm very upset I still haven't received what I paid for. Feels like impeding ignored!!
I bought a $9.99 ticket package 40+3, my account has been charged and no tickets. Username wam_99091357. Order # D01-9283265-4009847
Email dycrediva7@sbcglobal.net
Amanda, I have wriien to these people at least four times. I have lost $19.99 x 4 where I have been charged but never received tickets. Good luck
Nice, well if not resolved I'll b e calling Amazon. They can fix it as well.
Hope so
I won 3rd place on a rainbow party on Sunday 3rd June. It came up.with my reward and j saw it transfer to me on the screen and then it disappeared.
I came 5th on the last Birthday Party, I received the reward, and now the tickets are gone.
Today I paid 4,99 for 20 +1 tickets, didnt get them, my username is Angelique d. email a.dehaan@casema.nl
Facebook by Adyan 4815343448494825 it would be nice to get them.
Thank you
regards Angelique
I've got the tickets, thank you very much, you need to click on the link above to submit a request and then they will help you soon :)
I leveled up to level 45 and was supposed to receive 14 tickets but did not receive them! I want my tickets!
I am having trouble requesting tickets it is saturday 9:44 pm US central time. i havent had this issue before and this is the first time in several months i am requesting. please help developers at Song Pop 2. i have refreshed sevearl times nothing has changed. i am below the 200 requests.
I paid for a missed day and was never credited. Game board rest to Day One.
MKW18NLS8D
I am owed 19 tickets after reaching the next level. Can you please credit them to my account?
a.w.m.bakker@tele2.nl
Payment ID: 2012457428867266.
80 + 14 free 94 tickets. 19.99 USD.
I make over the money at Sunday, March 3 at 3:07 PM.
When can I receive my tickets???????.
Today?. That will be very soon. Thank Yoy.
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