Change password

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Jason43

October 25, 2020 02:30

I want to change my password so I can log in without having to go through an email link, but when I try go to "change password" in the setting, it won't let me, I can't enter anything into the password box.  I don't remember if I ever even set a password, let alone what it is.  How can I set a new password?

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  Gary November 08, 2020 03:46

  What device are you playing on?  Probably if using an App you used Facebook log in option so if in SP settings you try to change password it wont let you.  Suggest if thats case you need to first note your Facebook log in then log out of the SP App then log back in manually using same username/email and password but not clicking the log in with Facebook.  Then you can probably open the change password in SP settings.

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  Jason43 November 08, 2020 04:24

  Playing on my PC with the songpop app from the microsoft store.  When I click "login through facebook", there is not even a password option in the settings.  I try to login with my email address and it asks for a password, since I don't know the password, I get an email link instead, click the link and I'm in.  I can then go to settings and now there is a "change password" option, but when I try to type anything there, it will not allow it, I cannot get the cursor to open in the box.  Any other steps to take?

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  Gary November 08, 2020 07:56

  I don't have MS win vers so let me look into it and I'll get back to you.

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  Jason43 November 08, 2020 17:16

  Thanks

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  Jason43 December 02, 2020 02:22

  I logged in through my tablet and was able to get into the change password option.  Seemed to work.  I guess it's just some kind of bug in the PC Windows version.

  Thanks for the assist Gary.

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  Gary December 04, 2020 10:56

  Sorry Jason...lost track of what I was meant to be answering after an op in hospital and aneasthetic.

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  Jason43 December 05, 2020 01:45

  Not a problem my friend.  I hope you didn't think my comment was sarcastic.

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