Error when trying to continue game

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Alicia Gillis

I am getting this error, but only with one person I am playing with. We've tried deleting the game, doesn't work (he and I both have tried) as well as clearing cookies and other data to attempt to reset the system to no avail. I have no trouble playing with other friends, just this one. Any help?? I can't find anything on this in the help section or on this forum. 

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    Kermit11

    That's really weird. You should probably open a bug report (using the "Submit A Request" link in the top of this page), since the support staff isn't reading the general discussion forums.

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    Jackstbernard

    Having a similar problem to Alicia. "Download error" pops up but only against one player. Was going to wait until weekly rollover and see if that refreshes game.
    (I noticed it started while wactching a new set of (ads for tickets")

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    Peggy-brian

    Me too!  Unfortunately this time it is a game with my daughter and we like to play together!  Has anyone found a solution or heard back from the game people?  I emailed them yesterday and have not heard back.  This has happened to me before  with random players and I deleted the game and was able to start it again.  This time just get error every time I try.  Please post any solutions found.

    Thanks

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    Chëryl Ong (Edited )


    This is the closest I've found to my problem.. My phone restarted while I was playing a party challenge. When I click continue game it gives me an error and I can't continue. Anyone else had this problem?? 

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    Kim Yaworski

    Yes I've had the same problem all day

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    Gary (Edited )

    Playing on pc's we've had this problem from time to time.  You say you have tried to delete game, have you tried deleting the opponent.  Thats how we've fixed it on pc's.  You both have to delete each other as opponents.  Make sure you have each others info to re-contact if you wish to re-start with them in particular their FB user ID, typically "firstname.lastname.no" which is usually in their profile but may be hidden to you, so you might need to ask.  If you only have their public handle it can be difficult to find each other again.  Read the following -

    https://songpop2.zendesk.com/hc/en-us/articles/225265168-How-to-find-your-Username-

    https://songpop2.zendesk.com/hc/en-us/community/posts/218141527-Find-those-lost-players-

     If you are able to challenge (less than 30 current for non-VIP) then use the "new game/search for opponent" option and enter their FB user ID which should allow you to send a new challenge to them.  On restoration your battle history and chat history all comes back ie doesn't get deleted. 

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