Wrong songs playing

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6 comments

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    Gary

    "Submit a request" top right of screen raises a support ticket where you select "other" or click link below https://songpop2.zendesk.com/hc/en-us/requests/new    There is no guarantee they will fix it quickly.

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    Cshea32

    Gary, I have submitted requests but only get a canned email that says support is migrating and to submit a request which is what I did. There is NO such thing as support on SongPop 2!

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    Gary

     Hi Cshea32 sorry I can't help other than to say use the "submit a request" which is the only way to contact the SongPop support people.  All of us here in the forum are "users" just like you and we have no connection with the management of SongPop.  Yes I agree the support is getting really bad as evidenced by other comments similar to yours.  I am interested what you mean by a "canned email" ? 

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    Cshea32

    What I mean by canned is it's those emails that have been scripted and is used for everyone.

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    Gary

    ok yes the standard form letter, usually 95% not relevant....lol

     

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    Shauna Johnson

    I logged on looking for somewhere to report errors too. It seems strange that they don't have a good way to do this. You'd think they'd want those fixed ASAP.

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