Wrong songs playing

February 09, 2017 21:31

I am constantly reporting errors through the original SongPop app, as there seems to be no way to do it in SongPop 2, yet they are never fixed.

I must report a mistake nearly every day, where a song plays the wrong song (e.g. Sam Brown - Stop in Top Hits 1989), or a song doesn't belong in a category, or a remix or acoustic version of a song plays by mistake.

How can I get these mistakes noticed by the SongPop team?

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6 comments

Gary February 11, 2017 15:55

"Submit a request" top right of screen raises a support ticket where you select "other" or click link below https://songpop2.zendesk.com/hc/en-us/requests/new There is no guarantee they will fix it quickly.

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Cshea32 February 20, 2017 16:30

Gary, I have submitted requests but only get a canned email that says support is migrating and to submit a request which is what I did. There is NO such thing as support on SongPop 2!

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Gary February 22, 2017 02:01

Hi Cshea32 sorry I can't help other than to say use the "submit a request" which is the only way to contact the SongPop support people. All of us here in the forum are "users" just like you and we have no connection with the management of SongPop. Yes I agree the support is getting really bad as evidenced by other comments similar to yours. I am interested what you mean by a "canned email" ?

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Cshea32 March 01, 2017 23:47

What I mean by canned is it's those emails that have been scripted and is used for everyone.

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Gary March 04, 2017 11:21

ok yes the standard form letter, usually 95% not relevant....lol

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Shauna Johnson March 19, 2017 00:56

I logged on looking for somewhere to report errors too. It seems strange that they don't have a good way to do this. You'd think they'd want those fixed ASAP.

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