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Jazmel J.

  • Total activity 52
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Latest activity by Jazmel J.
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    Jazmel J. commented,

    Official comment

    Hi Sue and Carole, please go here to find instructions for the Microsoft Store!

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    Jazmel J. commented,

    Hi Suzzie, if you cannot complete the account linking, please send us a support ticket so we can help you directly.  If you are on the Microsoft Store version on your computer, refer to this article! 

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    Jazmel J. commented,

    Hi Jane, for players using the Microsoft Store, you can link your accounts by using a mobile device, and then go back to playing on your computer as usual!  Please refer to this article for how to ...

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    Jazmel J. commented,

    Official comment

    Hi Tina, Please follow the instructions in this article: https://songpop.zendesk.com/hc/en-us/articles/6961272806925-Connecting-your-SongPop-and-SongPop-Classic-accounts Hope this helps!

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    Jazmel J. commented,

    Official comment

    Hi Susannah.  Account linking currently only works on mobile devices, but we have a solution for you!  If you are playing via the Microsoft Store on your computer, please sign into the same Classic...

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    Jazmel J. commented,

    Official comment

    We love that you are a Classic fan!  Classic will be around for as long as possible.  You can absolutely still access Classic Parties!  All you need to do is create a free account on the SongPop ap...

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    Jazmel J. created an article,

    Where Can I Find my PLUS Playlist?

    Your exclusive PLUS playlist (obtained when you purchase your subscription in SongPop) can be found in your playlist inventory under the playlist section on your profile in the “NEW” tab.   It's ca...

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    Jazmel J. created an article,

    Why Can't I access Parties on Microsoft?

    As of January 13, 2023, parties can be accessed through the new Special tab. In order to access this tab, players must have a linked SongPop account. Please note that you do not need a subscription...

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    Jazmel J. created an article,

    What is the Special Tab?

    The Special tab will be replacing the Party tab on the home screen* but don’t worry, parties will still be available through this tab!   In this tab you are able to access Classic Parties as well ...

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    Jazmel J. created an article,

    Why Won’t My Subscription Work in SongPop?

    As of January 13, 2023, a subscription purchased in SongPop Classic will ONLY work in SongPop Classic. In order for your subscription to work in both SongPop Classic and SongPop you must purchase a...