VIP issue has not been resolved

Got charged for my monthly VIP subscription on June 9th. I still haven't received it and I have asked SongPop 2 support multiple times and they said that the issue will be resolved straight away. It hasn't. I have been unable to complete my daily missions for June 9th fully and it is now June 10th. I am fed up with the lack of help because usually this issue gets resolved quickly (within 2 hours of me sending the report)