Songpop 2 won't load

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    natalie.lee.182940

    I've been having the same isse today & also on a Android phone. I've noticed if I turn off wifi & use data I can play games, however I can't view advertising videos either way to play free trial playlists I don't have for challenges or to claim 1.5x for rewards.

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    Adam R

    I can now get into sp, but the games aren't loading. According to the party page I have 0 tickets, should be well over 2000. Click on an opponent and it says 'retrieving game' indefinitely but doesn't load a game. Why hasn't someone from SP responded to this post? Sort it out!

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    Gary

    I use Samsung Galaxy a20 Android phone and have not had a problem. I suspect because my phone is fully updated. First go settings/software update/download & install on your phone for latest android update as there is a recent one. This will take a few min to complete.

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    Gary

    Then update all your apps thru Playstore and then Galaxy store. Restart your phone. Then try Songpop. If still not, then hold finger on Songpop app icon of phone screen until box pops up, select small i in circle, then scroll down and select storage then hit "clear cache" at bottom right. Notice button to left "clear data" but only use on 2nd attempt if this doesn't fix. Try Songpop

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    Gary

    If you make 2nd attempt using "clear data" you will need to use Songpop log in to access app next time as it will log you out of app. At no stage will you lose acct or game data as that is all kept at servers.

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    Gary

    I just played 2hrs without prob on SongPop 2

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    Vickey Frazer-Raistrick

    I am also having this issue and I feel like I have tried everything. I've cleared cache and data, uninstalled and redownloaded, forgotten my WiFi and re-added, reset my phone, I've even reactivated Facebook to try and get in. I can only log in using data and I'm not going to use my limited data. My WiFi is personal and secure, it is working with all other apps and devices so any help is truly appreciated. 

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