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30 comments

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    Doramg

    Yup, but I have no idea how other players gain so many points.. I completed all my missions (daily and weekly) and I have 800+ points, while others have more than 1400...

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    Nerraw Narco

    I tried to reply but they created a new post. Check out my thoughts in my accidental new post

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    Val Hughes

    It looks it looks like the Diamond VIPS automatically have the multiplier added to their score when they collect. They don’t have the multiplier option either they just automatically get it as of today. Better not be a ploy to get more DVIPs….they’ll end up losing regular VIPs. I have reported the issue as have others. 

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    Kai Man Tang

    I can’t afford diamond. But I don’t think thy will loose customers. People said that when they introduced VIP and lost monthly streaks.

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    Val Hughes

    They introduced VIP about 8 years ago. I have had it that long just to get rid of the ads. I think they gained customers with VIP. Taking away benefits from VIP to force us to be DVIP may lose some customers. But let’s see what they say. Maybe it’s a server issue.

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    Kai Man Tang (Edited )

    I think most people want to know as they need to claim before they change as you loose the daily missions. What happens if they don’t get back :( as for Benifits , the X1.5 is not listen as Benifit of vip , so I suppose they can take it away as they wish .

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    Val Hughes

    Agreed. I would like to know too. No one seems to know. If nothing changes by the time I go to bed I will collect my daily points. If it’s a server issue they will likely award us additional points to make up for it.

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    agatha poirot (Edited )

    my concern is that they added this new trophy thing and it lets you see how far you’re behind all the dvip who can get like 4x rewards on missions. adding that feels like it’s purposeful — take away the options of those who pay for a tier and make them see how nice diamond is. Personally, I’m thinking I may delete my diamond pvp opponents, accept I’ll never win a party, and just try to create a dvip-free space on the game. And seriously, I get that it’s an option that basically gives you a big advantage in all aspects of the game as long as you know the actual songs. Like, if that’s what you need to have fun, then go for it. But this step is absolutely ridiculous and makes me judge the dvips’ subscription level even more than before. 

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    Val Hughes

    I got a response to the ticket I put in this morning. They said they are aware of the problem and are working on it. In the meantime, we won’t get the extra stars but they hope to have it fixed this week. So it doesn’t sound like they have done away with the bonus, but that it is a server issue they are working on. I am going to cash in my dailies but hold on to my weeklies in the hopes it gets fixed this week. 

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    Kai Man Tang

    Thank you Val for update . Keep us posted 👍

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    Andy Kroh

    Yes, thank you Val for the update on what is going on behind the scenes. We noticed the lack of the 1.5 bonus points option too. As we are regular VIP's as well. So I do hope it comes back with them working on it. We are following your lead already as well, just cashing in on the dailies, while holding off on the weekly ones. Yes, please keep us posted. 

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    leonardo.legarralde

    Muchas Gracias Val por actualizarnos que paso con el tema del 1,5 puntos adicionales, yo también note el mismo problema desde ayer y hoy también, complete todo y no pude recibir el bono, yo no soy VIP ni mucho menos Diamond, es muy injusto si solo DVIP lo tienen, espero sea como comentaste y en una semana tengan solucionado lo del servidor, infórmanos cualquier cosa.

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    Val Hughes

    Si escucho algo, lo publicaré.

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    Sean Dillon

    Thank you for the update, Val. I was also concerned about this as well. Hopefully it’s a quick fix. I agree with Agatha, I don’t play Diamond VIP opponents anymore.

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    Val Hughes

    Sean Can I ask what the disadvantage is to playing a Diamond vip? I play lot of them and I don’t see how it affects my play. Thanks 

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    Val Hughes

    Hey everyone! If you update your apps now, the 1.5 bonus is back! 

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    Juut

    Thanks for the tip, I've done the update right away!  :-)

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    Jason43

    I play on my PC with the version from the Microsoft Store.  How do I do an update?

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    Andy Kroh

    Thank you for the update Val. I've updated on my phone already, but I haven't gotten the update on my PC. I'm like Jason43 and play on my Windows 10 computer. I just checked and it must not have updated yet hopefully soon. 

    Jason43, the update should happen automatically. But search within the Microsoft store for SongPop2, if it's available for an update it will show you.

    I'm going to try and collect the bonuses on updated phone app and see how that works. That may be a workaround for now.

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    Andy Kroh

    Ok I've just verified you can claim the extra points on your updated phone app,  even though you play on the PC. So it is a workaround until they issue out an updated version for the Windows 10 PC's.

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    Jason43

    Excellent!  Thank you Andy

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    Val Hughes

    Quick question- Do players with only a basic subscription get the 1.5 in the missions?

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    leonardo.legarralde

    Andy Kroh a mi me aparece lo del adicional de 1,5 entrando con el celu, lo tengo también con la notebook el juego y ahí aun no me da la opción, de seguro como dijiste en los próximos días lo van a actualizar, pero hago todas las misiones por acá y después las reclamo entrando con el celu.

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    Edward Reese-Wensley

    Andy Kroh I'm looking at the Microsoft Store page for the game, it says nothing about an update. It never tells me when there's updates available. They just happen either randomly during the day or upon starting the game. It doesn't tell you when it's going to update at all

    Either way, I claimed my weekly stuff on mobile [didn't see this in time to get the dailies for today], but man this game is laggy on my phone [before you ask, it's a brand new phone]. A workaround for certain, but a slow one

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    Andy Kroh

    Val, we did have the basic subscription for the longest time until last month when we updated to VIP, and yes we did get the 1.5x option as well in gameplay.

    Edward Reese-Wensley, I just checked today and it's still not updated in the Microsoft store, or in gameplay. I just sent out a ticket to Tech Support, so I'll let you know if I hear anything. 

    Yes the gameplay is very laggy on my phone too. It's a newer LG Premier Pro Plus. So that's why we play it on the PC. Much smoother on Windows 10. Plus Altec Lansing speakers with Sub to help with the sound. At least we have a workaround for now.

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    Edward Reese-Wensley

    I see now the workaround only works if videos are actually available :))))) Thanks, game :/

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    Val Hughes

    Some times I see “video not available”. What I do is arrow back out of rewards and then go back into it. The videos usually return. If not, then I’ll leave the missions and go back in to see if they return. If worse comes to worse I force close the game and reopen. 

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    Evelyn Gauthier

    I am VIP and updated my apps ; the option to get extra points still isn’t there .

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    Andy Kroh

    I got a response from tech support, and they said that they are aware of the issue on Windows 10 but they are still working on a fix for it. They just have Android and IOS users restored. So it's at least something. My Windows 10 version is still the same as of today 1/7/22. I went to claim the extra points today on my Android app, and it showed no video available. I tried to go back in, and even forced stop the app and nothing. Oh well, I tried. Maybe tomorrow.

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    Andy Kroh

    Ok everybody, I'm here to let you know that as far as today 1/9/22 SongPop2 is now fixed on my Windows 10 version. I just played it and it must've updated or fixed itself on it's own. The 1.5x option is now back up. So check your own setup, it might be working right again.

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