Why can i not play?

Last month i became vip-player for free. After one month it was some problems with the paymen to you but i have all worked out and i have payed the fee for the upcoming month. But for two days no i only get to the startside there it is a old man passing by a some youngster but the game never starts up. I have not played for three days now and i think it is strange that you seem to have blocked me from playing right after i started to pay for your game. I have tried three diffrent places to play from but the gaming does not open up, it is just the startside. Can you please help me?