Since Thursday, 5/6/21, this has occurred. The game no longer recognizes me as a Diamond VIP member but instead just as a VIP member. I emailed firstname.lastname@example.org regarding my problem and only got the automatic reply that my request was received. They gave me 144702. I have not heard back from anyone since. On Friday night, 5/7/21, I filled out another form regarding my same issue. I got the automatic reply that my request was received and Ticket # 144744. I've not heard back from anyone since. I filled out a 3rd form Sunday evening, 5/9/21. I got the same automatic reply that my request was received and given Ticket # 144833. I am beyond frustrated and my hands are up in the air. I don't know what else to do. They are basically charging me for Diamond VIP membership and I'm only getting a VIP membership. Can anyone PLEASE help me?
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