Unable to Purchase Tickets. Error Message.

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April Linja

For the past couple weeks I have been unable to purchase any tickets. Whenever I try to the Error message below pops-up. I have contacted support numerous times, they keep "passing the buck" and saying to contact the AppStore, they don't deal with billing. I have never downloaded it from an AppStore, I've only played in on Facebook, using my laptop. I have contacted Facebook as well, but I don't think it's their issue, since I can purchase items for all my other games without any problems. It says the App developer needs to be contacted, tried it still keep getting the same error.  I want someone to give me a real answer or a fix. There is no other way to get tickets to play the games, except for once in blue moon, when they give you free ones. I am a VIP member, and am extremely upset that I'm paying for something when I can even use the full game!

 

Error

Warning
Couldn't Complete Purchase: We didn't receive all the information we needed from this app to complete your purchase. You haven't been charged for this purchase, so please try again. If you keep seeing this error, contact the app developer.                                                                                            
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    Margaret Davis (Edited )

    Having same issue.

    UPDATE:  Still having issue, but discovered a work around for it.  I downloaded Songpop2 to my mobile device and found that I could purchase coins, powerups, and tickets through my phone, no problem, but laptop will not allow me to purchase.

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    Jonathan Danish

    Thank You all! It's nice to know I'm NOT the only one with the same issue. I have also contacted SongPop about it without an acceptable resolution. They told me to logout, log back in, uninstall and reinstall app, clear cookies, etc but I'm still getting the same error as everyone else. It's clear that SongPop needs to either contact  Facebook about this or do their own investigation why the payment system isn't working and I'm a VIP as well.

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    Darren O

    Same here !

     

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    Raymond Zannetti (Edited )

    I did all of that also and still cannot purchase power ups or coins

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    Gary

    April I just fixed this with another player.  Same message.  If you are playing on laptop thru Facebook you need to realise that access will stop later this year.  If you are using Win10 on laptop then create a Microsoft account, go to Microsoft store online, download SongPop2 app for Win10.  Once app installed log in with Facebook details.  When you go to shop your payment details will now reference MS account.  This Win10 SongPop app has most of the current mobile features and will keep you going after Facebook Flash vers stops

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    Gary

    April if you are not using Win10 then maybe try a mobile version on phone.

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    April Linja

    I have a laptop with the latest update of Windows 10, but when I tried to do what Gary suggested, it just kept saying that there wasn't a device to download it on? The only 'device' I use is my laptop. When I tried again, it keeps saying I own the App but for whatever reason it won't let me install it. I don't want to play it on mobile, I don't have a smart phone. I don't get why for the longest time Song Pop 2 on Facebook worked with very little issues, things didn't seem to stop working until they released the newest intro screen saver (the staying at home one) I personally think something with that might be causing the issues. I can still play the other parts of the games, just not the parties, since I can't purchase tickets and you can't gift tickets anymore.  Guess I'm just out of luck 😠

     

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    Gary

    Sounds like its already installed April.  Try searching your pc from taskbar for "SongPop" and if it finds it click the link to say "pin to taskbar".  Sometimes when it installs it doesn't leave a link to start playing on desktop or taskbar.  Don't search inside Facebook or you will find that version.

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    wendy.mason.5209

    I get an error message whenever I try to buy coins. It won't let me make the purchase. This has been going on for months. - Wendy.

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