Didn’t get number of power ups shown for purchase

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Tim Conway

March 17, 2018 17:49

I made a purchase that should have been for 440 power ups for 4,400 coins but only received 267 power ups for my 4,400 coins.

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  LeoBernardes March 17, 2018 20:34

  Me too

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  speeps76 March 17, 2018 21:22

  Same

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  Kcursry March 17, 2018 23:33

  On mar 17  2018 purchased 180 power ups on the sale item. Only received 100

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  Jamos March 18, 2018 02:33

  Me too! I think they applied the 50% to the coins as well as the cost.

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  lewallace March 18, 2018 03:23

  I had the same issue as well! I submitted an issue but haven’t heard back yet.

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  shayshay91 March 18, 2018 03:37

  I also had the same issue today and I lost my V.I.P like after 2hrs. I also submitted an issue and still waiting to hear back from them.

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  Diane B March 18, 2018 11:57

  I also bought 45 x 2 for 900 coins. The coins have been taken but I only have 45 power ups 😞

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  crystal.c.castillo.3 March 18, 2018 13:12

  Same thing happened to me. I bought a very amount of coins and was shorted more then 200 power ups.

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  kathy.b.powell.75 March 18, 2018 17:59

  I bought 2nd line x2 and only received half of the power ups as well

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  Se4golf March 18, 2018 19:14

  I didn’t receive the correct amount of power ups. SongPop took my 8850 coins, but I never received the 885 power ups.

  Please send my power ups. 

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  Kym Misty Freeman March 18, 2018 19:15

  Me too

   

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  Kimberly.Hardy.Hamilton March 18, 2018 21:32

  Me too. Thought I was buying 70 only got 37

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  Márcio Caldeira Alves Moreira March 18, 2018 22:06

  Me too! Such a thing had never happened before!

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  TheMillster 81 March 19, 2018 00:06

  Me too. I paid for 440 power ups and I have now lost all my previous power ups apart from 5. I’m livid to be honest

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  crystal.c.castillo.3 March 19, 2018 01:13

  I bought 885 and only got 600...I also bought 70 after and only got 35 of those.

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  debelyn chapman March 19, 2018 01:15

  Me too..should have received 440

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  debelyn chapman March 19, 2018 01:16

  Please send my power ups!!!!

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  Steve Vickers March 19, 2018 07:37

  This happened to me too. Made three purchases and only received half the stated amount each time.

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  christers1 March 19, 2018 21:04

  I used 1800 coins but only got 105 instead of 180

   

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  Tim Conway March 20, 2018 09:13

  So, I received an email (like they might actually do something) asking for screenshots of the purchase, etc.. then NOTHING! I guess as long as the money is coming in there’s no need for customer service

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  Doreen Johns March 20, 2018 12:28

  Me to, I bought twice, they owe me about 100 power ups

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  Doreen Johns March 20, 2018 12:31

  And another thing , this is not user friendly I had a very hard time trying to figure out how to contact them! I think I’m gonna stop my VIP status, they get enough money out of me each month!

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  Alexandre Bonini Giuliano March 20, 2018 13:00

  Me too, how do we fix it? I want my 440 power ups!!!

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  Jamos March 20, 2018 13:20

  I guess if they don't give a damn about customer service we should ask for refunds through the place we purchased the coins (ie I tunes store etc)

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  Doreen Johns March 20, 2018 14:57

  I don’t know, like I said how do you reach them, I don’t get it. They should know they had a problem with this for there to be that many complaints. I would never have spent my coins, it was a good deal, now I know why take the money and run. How do you contact customer service?

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  Jennifer August 23, 2024 18:32

  Have you checked if there was a processing issue or a display error? It might be worth reaching out to support or otto squishmallow to clarify the discrepancy.

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