Didn’t get number of power ups shown for purchase

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26 comments

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    LeoBernardes

    Me too

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    speeps76

    Same

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    Kcursry

    On mar 17  2018 purchased 180 power ups on the sale item. Only received 100

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    Jamos

    Me too! I think they applied the 50% to the coins as well as the cost.

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    lewallace

    I had the same issue as well! I submitted an issue but haven’t heard back yet.

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    shayshay91

    I also had the same issue today and I lost my V.I.P like after 2hrs. I also submitted an issue and still waiting to hear back from them.

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    Diane B

    I also bought 45 x 2 for 900 coins. The coins have been taken but I only have 45 power ups 😞

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    crystal.c.castillo.3

    Same thing happened to me. I bought a very amount of coins and was shorted more then 200 power ups.

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    kathy.b.powell.75

    I bought 2nd line x2 and only received half of the power ups as well

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    Se4golf

    I didn’t receive the correct amount of power ups. SongPop took my 8850 coins, but I never received the 885 power ups.

    Please send my power ups. 

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    Kym Misty Freeman

    Me too

     

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    Kimberly.Hardy.Hamilton

    Me too. Thought I was buying 70 only got 37

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  • Me too! Such a thing had never happened before!

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    TheMillster 81

    Me too. I paid for 440 power ups and I have now lost all my previous power ups apart from 5. I’m livid to be honest

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    crystal.c.castillo.3

    I bought 885 and only got 600...I also bought 70 after and only got 35 of those.

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    debelyn chapman

    Me too..should have received 440

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    debelyn chapman

    Please send my power ups!!!!

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    Steve Vickers

    This happened to me too. Made three purchases and only received half the stated amount each time.

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    christers1

    I used 1800 coins but only got 105 instead of 180

     

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    Tim Conway

    So, I received an email (like they might actually do something) asking for screenshots of the purchase, etc.. then NOTHING! I guess as long as the money is coming in there’s no need for customer service

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    Doreen Johns

    Me to, I bought twice, they owe me about 100 power ups

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    Doreen Johns

    And another thing , this is not user friendly I had a very hard time trying to figure out how to contact them! I think I’m gonna stop my VIP status, they get enough money out of me each month!

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    Alexandre Bonini Giuliano

    Me too, how do we fix it? I want my 440 power ups!!!

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    Jamos

    I guess if they don't give a damn about customer service we should ask for refunds through the place we purchased the coins (ie I tunes store etc)

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    Doreen Johns

    I don’t know, like I said how do you reach them, I don’t get it. They should know they had a problem with this for there to be that many complaints. I would never have spent my coins, it was a good deal, now I know why take the money and run. How do you contact customer service?

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    Jennifer

    Have you checked if there was a processing issue or a display error? It might be worth reaching out to support or otto squishmallow to clarify the discrepancy.

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