VIP Issues - works on iPhone, not on Surface

I have contacted support and I have signed in and out several times, but nothing seems to fix the issue. I can't play on my Surface if I am working on a badge, because it costs me credits and it does not allow me to pick what playlist I want to use and I have purchased plenty. Can someone please help me get it to work, so that I can play my favorites on my Surface or Windows PC. I have not tried it on a Mac yet.