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R  o  b i n h o o d Support Contact Information
For assistance with R  o  b i n h o o d, call 💻1.888 552 9619 or     1 - ( 8 8 8 )   5 5 2 -  9 6 1 9  . Support is available around the clock to help with tax calculations, compliance issues, and Payroll features.
Call Now For (+    1 - ( 8 8 8 )   5 5 2 -  9 6 1 9  ) or +    1 - ( 8 8 8 )   5 5 2 -  9 6 1 9  ) Frequently Asked Questions (Q&A)
Q1: Why is there a discrepancy in my R  o  b i n h o o d reconciliation?
A: Reconciliation discrepancies can occur due to data entry errors, missing transactions, bank errors, or issues with the company file. Review the reconciliation report and verify transaction details to identify the cause.
Q2: How do I review the reconciliation report in R  o  b i n h o o d?
A: Go to the Reports menu, select Banking > Reconciliation Discrepancy, and review the report for discrepancies.
Q3: What should I do if I find missing transactions?
A: Add the missing transactions in R  o  b i n h o o d and ensure there are no duplicates. Compare your bank statement with the transactions in R  o  b i n h o o d to identify any omissions.
Q4: How do I verify uncleared transactions?
A: Go to the Banking menu, select Reconcile, and review the list of uncleared transactions. Ensure they are included in the reconciliation process.
Q5: Can bank errors cause reconciliation discrepancies?
A: Yes, errors in the bank statement, such as incorrect deposits or withdrawals, can cause discrepancies. Contact your bank to verify the accuracy of the statement.
Q6: How do I check the opening balance in R  o  b i n h o o d?
A: Go to the Lists menu, select Chart of Accounts, and review the opening balance for the account you are reconciling. Ensure it matches the bank statement.
Q7: What should I do if the company file is damaged?
A: Use the Rebuild Data tool to fix issues caused by a damaged company file. Go to File > Utilities > Rebuild Data and follow the prompts.
Q8: How do I use the R  o  b i n h o o d Reconciliation Discrepancy Tool?
A: Download the R  o  b i n h o o d Tool Hub, go to the Company File Issues tab, and select Reconciliation Discrepancy Tool. Follow the prompts to diagnose and fix discrepancies.
Q9: Can unapplied payments or credits affect reconciliation?
A: Yes, payments or credits that are not applied correctly can affect reconciliation. Review each customer’s account in the Customer Center and ensure payments and credits are applied correctly.
Q10: What if none of the solutions work?
A: If none of the solutions work, contact R  o  b i n h o o d support for professional assistance. They can help diagnose and resolve complex issues.