VIP issue

Cshea32

December 09, 2016 11:55

Please do not charge a coin when you click on More Playlists when playing an opponent. I have VIP and this should be free since I pay enough for the VIP status. I call that gouging! Thanks!

Comments

12 comments

Misscuetee December 29, 2016 00:09

I have the same problem. Paying does a VIP and not getting the benefits. And it's taking them too long to fix it.

0

Comment actions Permalink
Gypsyladykate December 29, 2016 00:29

Same here, taken my money but now getting loads of adverts, shorter clips, not getting access to play lists etc, have emailed, messaged but got no response!! Please get it sorted!!!

1

Comment actions Permalink
Bootslavoie December 29, 2016 13:41

I am having the same issue. Paying for the VIP and not getting it. Love this game otherwise. Really need to fix this. No response to even let you know they have seen the request.

3

Comment actions Permalink
Misscuetee December 31, 2016 09:14

I'm still waiting for someone to acknowledge my issue. This is bad business for PAYING customers

1

Comment actions Permalink
Gary January 04, 2017 00:24

You have to submit it as a problem via support. This is the Community forum and all you will get here is comments from other players like myself.

0

Comment actions Permalink
Bootslavoie January 04, 2017 03:09

I did submit this to support. Weeks ago. I am happy to report that someone helped resolve my problem today!

0

Comment actions Permalink
Gypsyladykate January 04, 2017 09:21

Finally got it sorted - reported it as a purchased item not received

0

Comment actions Permalink
Mary Evans February 08, 2018 01:08

I have VIP status on my phone It allows me to pick any play list. But now on my Computer it is not giving me the option to choose any play list. HELP!!

0

Comment actions Permalink
Gary February 08, 2018 13:07

SongPop on your phone or mobile device is a much later version written in a different language and has many more features. The PC version played through Facebook is a very out of date version written in Flash.

0

Comment actions Permalink
Mary Evans February 10, 2018 03:10

Gary thanks so much for replying!! Ok so is there a way I can update it on facebook??? I really hate playing on my phone because it is small compared to computer. Glad I know this, because I would never purchase VIP now since I cant benefit from it using my computer.

0

Comment actions Permalink
Gary February 13, 2018 02:33

Please read short link about updates - https://songpop2.zendesk.com/hc/en-us/community/posts/115003298911-Master-Playlist-Badge

0

Comment actions Permalink
lynnferrier January 16, 2021 05:03 (Edited January 16, 2021 05:07)

I have been trying to get my VIP Status back after them taking the money from my account today.. This Happens monthly and takes days to fix but yet take the money right away and after several emails and receipts of proof !! DO we get those days reimbursed??? NOOOO!!!!! SO SONGPOP STRAIGHTEN UP OR YOU'LL BE LOOSING MORE PLAYERS I'M SURE that are Having same issues.... Very ANGRY UPSET PLAYER!!!

1

Comment actions Permalink

Please sign in to leave a comment.

Comments

Didn't find what you were looking for?