Didn't receive power ups this week

Andy D

November 28, 2016 00:37

I should've won 90 power ups this week but when I clicked on "next" after the overview of the week nothing happened. I had about 150 power ups and this amount remained the same. Anyone else got this problem?

Comments

24 comments

Tamaraevans99 November 28, 2016 00:41

Yes. I also didn't receive the 19 power-ups that I earned for this week's tournament. I sent an email.

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Michael Johnson November 28, 2016 00:45

I didn't receive mine either

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Dante Beck November 28, 2016 01:08

I didn't receive my 31 Power-ups for the week either.

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steve pruitt November 28, 2016 01:14

i didn't receive the 43 i had coming either.

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anigun62 November 28, 2016 01:49

I should have got 30 power ups as well . Didn't receive any, I clicked next and got none???

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Duggie Mac Aoidh November 28, 2016 02:05

I think it's safe to say there was a failure with the powerups today! Cheers everyone :) Hope they resolve it tomorrow!

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Jennifer Wilson November 28, 2016 02:29

Didn't get mine either... won 82, and don't have any of them!

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Brent Vandenbark Jr November 28, 2016 03:40

nor did I I won like 64 & have only 4 from last week ending :(

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traceybenedictson November 28, 2016 03:43

I didn't get my 30 either. Hopefully they fix this.

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Michelle Jennings November 28, 2016 04:06

I didn't receive mine either, I had 44

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Fancynancy435 November 28, 2016 04:48

I was supposed to receive 72 didn't get any

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Jim Markham November 28, 2016 04:58

Ya, I was supposed to get 27 and later on I looked and was missing a bunch for sure, because I know I had like 20 already. I don't know if I got another 5 that I was supposed top get also.

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annick cailleau November 28, 2016 05:13

I was supposed to receive 40 power-ups this week... Where are they ???

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Foxxykat November 28, 2016 06:45

Me either! and if anyone has the link to email them, could u please post it in a reply? thanks

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Tara November 28, 2016 08:24

I didn't get mine either. Is there a way to get ahold of them?

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Foxxykat November 28, 2016 08:28

Well I clicked the submit a request like I always had in the past to email them and the only thing that came up on the screen was the scroll down bar to select a topic. the rest of screen was blank. but I'm gonna keep trying

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Brent Vandenbark Jr November 28, 2016 08:28

<support@songpop2.zendesk.com>

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Brent Vandenbark Jr November 28, 2016 08:30

that's their email

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Foxxykat November 28, 2016 08:34

TY! I probably had that somewhere. I just emailed them. thanks again!

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Brent Vandenbark Jr November 28, 2016 08:54

yvw

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Jennifer Wilson November 29, 2016 08:28

They closed my ticket... however I still have no power ups!

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annick cailleau November 29, 2016 10:50

I didn't receive my power-ups of the week ! 40 !!! so, in Octobre, I'll not pay my VIP account !

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Heatherbrown17 November 29, 2016 11:29

I was supposed to get 92 power ups when the game reset on Sunday evening... I've submitted a request & I hope this will help clear up this issue!! We work hard to win those games so please fix this issue! thanks SongPop I love this game and I really have met some amazing people on here‼️💯

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annick cailleau November 29, 2016 16:03

You never answer !?! are you robots ???

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