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18 comments

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  • Avatar
    pop_6980465190

    Same here, glad I came in 3rd and got my turkey, but haven't got videos since last night.

    -1
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    mmoore1817

    I can't get them either.

    1
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    carol.d34

    I am having same issues...not received videos for almost 2 days now..
    .
    😠😠

    1
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  • Avatar
    Gary

    If you are playing SongPop2 and have a place to click for the original SongPop or SongPop1 (usually up top left of screen but maybe elsewhere on mobile device) try clicking it, go to original SongPop version and you will find similar button to go back to SongPop2 so click that.  I find going back and forth just once to original SongPop resets the free video without fail.

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    Gary (Edited )

    Sorry but it works for me and others I know, otherwise I can't help.

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    mmoore1817

    I don't know why Songpop keeps putting out updates & it never fixes the free tickets issue.

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    mmoore1817

    Now all of a sudden I can't even buy tickets. I can hit any button on the tickets screen & it does nothing.

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  • Avatar
    Jeannie Jen

    Same here. I thought it was because i let my vip go. I bought it back still nothing. I can go from songpop 1 to 2 and still get the same message as the person above.

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  • Avatar
    Gary

    Hi something else I've found that effects the free ticket video is if you are using an advert blocker.  Check if you are blocking adverts on the page with your browser or if you have something else like antivirus or security software doing it, try just disabling for a minute while you check video.  If that works then try giving the page an exemption.

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  • Avatar
    Gary

    If your playing on a PC try checking for updates to Flash.  Its more likely to be security settings as I previously said and getting your friend to log in for you just proves it is something about your PC/device causing it.

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  • Avatar
    Maria Plink

    I keep getting "could not load video, please try again in a few minutes message" every time.

    2
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    Gary

    Hi Cindy, sorry your still having trouble there.  I do understand how frustrating this problem is having been thru it myself several times.  I am just a player like you and also need tickets for parties so when this happens to me I have tried lots of things to fix it.  So in your last message you say another player signs in on your pc and the movie tickets work, but not when you sign in.  That tells me the problem is in your account then.  Last thing I can think of which may work - If its possible to have that other person or anybody for that matter log in again thru your pc to SongPop then check what location it says they are in.  Then you log in and check your location.  You need to both do this on same pc while its located at same place.  If the locations are different between accounts it might explain problem.  What I suggest is get hold of a mobile device to log in to SongPop which is later version of SongPop with different settings.  You can go into your profile settings and manually overide your location.  You should do that, edit your location.  It may force the regional info to reset.  This is how to on mobile - https://songpop2.zendesk.com/hc/en-us/articles/115002747787-Why-is-my-location-wrong-

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    Gary

    PS:  I would still suggest you try to log in thru mobile even if you have same location as friend.  Maybe the location data is corrupt and editing it will correct it.

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  • Avatar
    Stacy Martian

    I just wanted to say that I too, was unable to watch a video to get free tickets.  I did not even get a message, I just got taken to the page to purchase them.  I did as Gary suggested and disabled my  ad-blocker, reloaded the game and I was finally given the option to watch a video and got a free ticket.  If you do disable your ad-blocker, be sure to reload the page.

    Thanks Gary for the suggestion and also for all the help you give on this forum.  I very much appreciate it.

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    Gary

    Thanks Stacey :-)

    0
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  • Avatar
    Lauren Andrade

    It's changing the settings according to Chrome, Songpop 2 in the game room of Facebook says otherwise so the toggle to earn tickets for watching ads have disappeared and it's not the first time now. I've changed all my ad-blocking and other security settings so I don't know the purpose of this. I've even refreshed it a bunch, logged out whatever works and nothing has changed it, I'm not sure if this is a game issue but how do I fix it?

     

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  • Avatar
    Mieke-bus

    wat nu.....?

    0
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  • Avatar
    Fakhar Saleem Qaisrani

    Hi Cindy, sorry you're still having trouble there.  I do understand how frustrating this problem is having been thru it myself several times.

     I am just a player like you and also need tickets for parties so when this happens to me I have tried lots of things to fix it.  So in your last message, you say another player signs in on your pc and the movie tickets work, but not when you sign in.  

    That tells me the problem is in your account then.  Last thing I can think of which may work - If it's possible to have that other person or anybody for that matter log in again thru your pc to SongPop then check what location it says they are in.  

    Then you log in and check your location.  You need to both do this on the same pc while it's located at the same place.  If the locations are different between accounts it might explain the problem.  What I suggest is to get hold of a mobile device to log in to SongPop which is a later version of SongPop with different settings.

     You can go into your profile settings and manually override your location.  You should do that, and edit your location.  It may force the regional info to reset.  This is how to on mobile - 

     

    https://songpop2.zendesk.com/hc/en-us/articles/115002747787-Why-is-my-location-wrong-

    0
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