Didn't receive your tickets? Let's get that fixed for you!
The first step to receiving your tickets is to submit a request to our support team. Please include all 3 pieces of information asked for below, if you do not provide all 3 - we cannot process the request for you.
1. Your SongPop Username or Email Address you use for SongPop.
( if you need help finding your username please follow this link for step by step instruction on how to find your username https://songpop2.zendesk.com/hc/en-us/articles/225265168-How-to-find-your-Username- )
2. Your receipt or order ID number from your proof of purchase you should have received after your purchase. If you do not have a receipt in your email, please check your spam folder. If not in your spam folder we can also accept the proof of transaction on your bank or credit card statement. We do not need the whole thing, we just need the numbers associated with the SongPop order.We cannot process any sort of refund request without proof of purchase.
3. Which size package of tickets you purchased.
4 $0.99 USD
20 + 1 Free (21) $4.99 USD
40 + 3 Free (43) $9.99 USD
80 + 14 Free (100) $19.99 USD
200 + 43 Free (500) $49.99 USD
400 + 116 Free (1000) $99.99 USD
Once we receive your request with all 3 pieces of information, we can resolve this issue for you.
Comments
53 comments
Didn't receive my 7 tickets for reaching level 15 and 2 different times I watched an ad for tickets and didn't get them.
It has been over two weeks with NO RESULTS
I paid $19.99 for tickets which I never received nor did I get a credit. I put in this complaint over a week ago and have yet to hear back anything. What a rip off
I have not received my tickets for leveling up. Three levels in a row and no tickets
What do I have to do to get my tickets or credit to my account for paying $19.99 x 3. I have followed all the directions to no avail.
Today?. That will be very soon. Thank Yoy.
I did not receive my free tickets (26) for level 105.
Regards
Edwin
My email is exclusive0ne25@gmail.com I bought the 9.99 package for 40 tickets plus 3 but I didn't receive it.. Order number: GPA.3306-1855-9416-70864
Order date: May 7, 2021 9:10:28 PM EDT
I didn't buy tickets but I signed into Facebook and didn't get my 10 tickets!!!!!!
I paid for a missed day and was never credited. Game board rest to Day One.
MKW18NLS8D
Amanda, I have wriien to these people at least four times. I have lost $19.99 x 4 where I have been charged but never received tickets. Good luck
I bought tickets and haven't received them. I bought the $49.00 package. Order ,,#D01-1654809-2947453. My username is Mindy Sigler my email is mindsig75@yahoo.com
Já fazem três níveis que eu subo e não recebo os ingressos referentes. Quero meus ingressos!!!!!
Missing tickets
GPA.3355-2164-0494-23984
marynorris@hotmail.com
4 tickets for $.99
I came 5th on the last Birthday Party, I received the reward, and now the tickets are gone.
Tem muita coisa errada no jogo. Não pago pra jogar..mas muitas vezes ganho do adversário, mas quem ganha é o adversário. Se é pra ganhar acertando mais músicas com menos tempo pq o adversário que ganha se ele acerta menos músicas? Passei de nível na festa e ganhei 12 ingressos e não recebi ( nível 34 para o 35) quero saber o pq tô zerada se não recebi os ingressos?
I bought the addict pack for 2.99 plus tax order # MLJ7D8SKB7 email address lm.felix021916@gmail.com
Nice, well if not resolved I'll b e calling Amazon. They can fix it as well.
I did not receive tickets for reaching 45 lvl. User name: vag-97@mail.ru
Hope to get my tickets!
Is there a phone number I can call to reach you guys. I'm very upset I still haven't received what I paid for. Feels like impeding ignored!!
Hi. I have not received my tickets for two weeks on game ending. Also the amount of games I won or lost. This has never happened in 9 years. Please can you sort this problem.
Escrevo uma coisa sai outra...afg
By the way, SongPop....
my username is Jen Hendrix Cobb
DDA NNT MSBILL.INFO 3810MSBILL. 2975888888
20 Tickets + 1 Free (Total Cost $5.48)
GPA.3318-2175-3011-84146 the gpa code !
I am having trouble requesting tickets it is saturday 9:44 pm US central time. i havent had this issue before and this is the first time in several months i am requesting. please help developers at Song Pop 2. i have refreshed sevearl times nothing has changed. i am below the 200 requests.
I won 3rd place on a rainbow party on Sunday 3rd June. It came up.with my reward and j saw it transfer to me on the screen and then it disappeared.
you still have NOT answered my question
I bought a $9.99 ticket package 40+3, my account has been charged and no tickets. Username wam_99091357. Order # D01-9283265-4009847
Email dycrediva7@sbcglobal.net
Hi team. I pressed some button which I didn't pay attention to and 200 coins were gone. I didn't get any power ups. Where did my coins go to?
My little sister brought vip on my account but I didn't want her to can I get. A refund I cancelled the subscription as soon as I found out but the transaction still went through the email address used was panicatthetaylor@gmail.com and the order number is GPA.3359-5802-4909-47752
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