How do I report an ad that is interrupting my SongPop game?

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    Carly Storey

    Hi, i recently have been dealing with ads. Everytime I finish a challenge, I cannot jump to the next one because my display turns black and them my phone says that the app is not working. Do you have any idea of what could be wrong?
    I am playing with a Lg magna. The device is android. I hope you can help me

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    Irvin Fernando Diaz

    The game I love, but I'm thinking of eliminating it because for a long time after a challenge instead of getting the publicity my screen is totally black and I have to get out of the game, this always happens after a challenge. I hope they can solve this problem. Thank you

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    Josephine Harrison

    Hi can you stop the music from playing I can't seem to remember what pop up first but my phone is a Samsung 6 can you please help and what ticket are you wanting and where do I find this ticket.

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    Gary (Edited )

    Re: Ticket - top of this page says "submit a request"

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    Hưng Nguyễn

    Hello dev team!
    My device is Android 6.0 platform Sony Xperia.
    Everytime I finish a challenge and press next, my phone display turn to black and rotate to landscape. I must turn off Song Pop app and re-open it. Is it an app error? 1 day I have nearly 100 challenges so open game 100 times is disater. Please repair it asap because I love this app very much.
    P/s: I don't know what is ticket so can not choose as your mail reply.

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    Gary

    Hưng Nguyễn a ticket means a support ticket.  You must use "submit a request" at top of page to create a support ticket or click the link below - https://songpop2.zendesk.com/hc/en-us/requests/new

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    Jessica Guadiana

    There is an ad that it gets my screen go black and I can't continue with the game. I have to close the app and open it again to continue. This is very annoying, I've been thinking to uninstall all the game cause of that. It happens not once but several times in just one game.

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    Roberta Manning

    Every time I am playing the game where there is alot of people and I starting getting to the top to win a reward it will keep saying computer Quiz error.It does it Everytime close to getting better rewards.I have an Android phone.

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    LeAnne Hurline

    I'm trying to play party and keep saying come back later server error. I was in first place but now I'm losing time and patiences.

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    Cshea32

    You can submit a request to support but the canned email I get says support is migrating and to submit a request. The only 2 options I get when I try to submit a request is support request or disable account. Your team is having me go around circles. Please fix this and hire some good support people!

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    Elise Berstene

    eberstene@att.net  I am having a problem playing one of my opponents the song pop 2 game, the message that has come up is " Game error" Something went wrong. Please try later.  We both have tried and still are unable to play each other and it has been 3 days since this happened and we have been playing each other for 4 years and need help to fix the problem..

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    Terry Freeman

    Get rid of that horrible, iterating monopoly ad, it doesn't ever load right and it interrupts playing time, because you have to reload the app every freaking time, this has been going on forever. I've emailed you and no one has responded or fix this problem

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    Debbie Winkler Dreher

    Recently I've been having some male voice screaming over all of the songs. Some kind if hack? How can I get rid if it?

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    Cshea32

    Please get rid of the screaming voice! I know it's April Fools Day but this is not funny. I am losing coins because I can't hear the song.

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    Justus Dodgens Julie

    Hi everytime today I am playing. There is a horrible screaming noise in the background every few seconds. Fix it please it's getting to where I don't want to play. It giving me such a headache.

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    Linda Peterson-Groenewold

    The scream..scates me everytime..hope it is temporary...

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    Carmen Torres

    I AM IN A MIDDLE OF A GAME AND THERE THIS SCREAMING SOUND ITS ANNOYING I AM TRYING TO LAY MY GAME CAN CONSENTRATE WITH. ALL THAT SCREAMING GET RID OF IT PLEASE I HAVE A V 10 LG PHONE

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    Melissa Randle

    I am getting pop up spam messages telling me my iPhone 6s has a virus or telling me that I have won something. These ads sometimes pop up during a game causing me to sometimes lose the match. I have the latest updates and this is the only game I'm having the issue with on my phone. I've uninstalled and reinstalled hoping that would help but it hasn't. I have a couple of screenshots if you want them.

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    Gary

    Hi Melissa it sounds like your phone has some sort of virus which affects not only SongPop but the rest of the phone.

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    Pamela Sineath

    Help...SongPop will not load. What is wrong with it?

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