Having issues with your purchase? Our sincere apologies- let's get that fixed for you!
So, you purchased VIP status and received your purchase notification but are still not seeing it in your account.
The first step is to submit a request to our support team at
We require all 3 pieces of information asked for below- if you do not provide all 3, we will be unable process the request :(
1. Your SongPop Username or Email Address you use for SongPop.
Remember, your SongPop Username is NOT -
Your Facebook Name (i.e. Jane D.)
Your Game Center Username (i.e. "Welcome Back Jane D.")
Follow this link for step by step instructions on how to find your username: https://songpop2.zendesk.com/hc/en-us/articles/225265168-How-to-find-your-Username-
Remember, usernames are cAsE sEnSiTiVe so we cannot look you up if you send us a username with wrong capitalization/spaces/characters. It is important that you send us the username exactly as it is displayed in your SongPop Profile Settings.
2. Your receipt or order ID number from your proof of purchase- you should have received after your purchase. If you do not have a receipt in your email, please check your spam folder. If you are still unable to locate it, we can also accept the proof of transaction on your bank or credit card statement. We do not need your full statement, just the numbers associated with the SongPop order. We cannot process any sort of refund request without any proof of purchase.
3. Lastly which VIP subscription you purchased? 1 week, 1 month, 3 months, or 1 year
Once we have all of the requested information, we can resolve this issue for you. We want to thank you for your patience and cooperation. Please do not hesitate to contact us with any further questions, we are here to help!